REFUND & CANCELLATION POLICY
Last Updated: August 19, 2026
Thank you for becoming a member of or purchasing services from The Diamond Toolbox.
This Refund & Cancellation Policy explains how cancellations, automatic renewals, refunds, billing issues, memberships, digital resources, and swing-analysis services are handled through The Diamond Toolbox.
By purchasing a membership, digital product, One-Time Swing Analysis, Monthly Swing Analysis, or other Service, you agree to this policy in addition to our Terms of Service.
1. Membership and Service Plans
The Diamond Toolbox may offer memberships, one-time digital products, and personalized swing-analysis services. The specific price, billing frequency, included features, commitment period, and other terms presented at the time of purchase will apply to the applicable membership or service.
Our current offerings may include:
Monthly Membership
$1.99 per month. The membership renews monthly unless canceled before the applicable renewal date.
Annual Membership
$19.99 per year. The membership renews annually unless canceled before the applicable renewal date.
One-Time Swing Analysis
$14.99 as a one-time purchase, unless another price is clearly displayed at the time of purchase. This service does not automatically renew.
Monthly Swing Analysis
$9.99 per month, unless another price is clearly displayed at the time of purchase. The Monthly Swing Analysis includes one eligible swing-analysis submission per applicable monthly billing period and requires an initial 3-month minimum commitment. After the initial 3-month commitment, the service continues on a monthly recurring basis unless canceled in accordance with this policy.
2. Automatic Renewal
By purchasing a recurring membership or recurring service, you authorize the applicable payment provider to automatically charge your selected payment method at the recurring interval associated with your membership or service unless and until it is properly canceled or otherwise terminated in accordance with the applicable plan terms.
For example:
A Monthly Membership renews each month.
An Annual Membership renews each year.
A Monthly Swing Analysis subscription is billed monthly and, after the initial 3-month commitment, continues monthly unless canceled.
Before completing a purchase, the applicable recurring price, billing frequency, commitment period, automatic-renewal terms, and cancellation information will be presented during the purchase process.
3. Monthly Swing Analysis 3-Month Commitment
The Monthly Swing Analysis service requires an initial minimum commitment of 3 months.
By purchasing the Monthly Swing Analysis plan, you agree to the recurring monthly charges disclosed during checkout for the initial 3-month commitment period.
The 3-month minimum commitment applies even if you do not submit a swing video during one or more monthly billing periods, except where otherwise required by applicable law or expressly approved by The Diamond Toolbox.
After the initial 3-month commitment has been completed, the Monthly Swing Analysis subscription will continue on a month-to-month basis unless canceled.
The commitment period, recurring price, and billing frequency will be disclosed during the purchase process.
4. How to Cancel
Cancellation procedures may depend on the membership or service purchased.
Monthly and Annual Memberships
You may cancel a Monthly Membership or Annual Membership at any time. The preferred method of cancellation is through your The Diamond Toolbox account or membership settings, where available.
If you are unable to cancel through your account, you may contact us at diamondtoolboxcoaching@gmail.com. Please include the email address associated with your membership so we can locate your account.
Cancellation requests sent by email will be processed as promptly as reasonably possible.
Monthly Swing Analysis
The Monthly Swing Analysis plan requires an initial 3-month minimum commitment.
After the initial 3-month commitment has been satisfied, you may cancel the recurring subscription through the cancellation method made available through your account or subscription settings, where available, or by contacting us at diamondtoolboxcoaching@gmail.com.
Please include the email address associated with your subscription so we can locate your account.
If you request cancellation before the initial 3-month commitment has been completed, your request will stop future renewal after the minimum commitment has been satisfied, to the extent permitted by the applicable payment and subscription system. You remain responsible for charges due during the agreed initial 3-month commitment, except where otherwise required by applicable law.
We will process valid cancellation requests as promptly as reasonably possible.
5. What Happens After You Cancel
When an eligible recurring membership or service is canceled:
The subscription or membership will not renew for another billing period after cancellation becomes effective.
Future recurring charges will stop after the applicable commitment or paid billing period, as applicable.
You will generally retain access to the membership or service through the end of the period already paid for, subject to the applicable service terms.
For example, if you purchase a Monthly Membership and cancel during an already-paid monthly period, you will generally continue to have membership access through the end of that paid period.
If you purchase an Annual Membership and later cancel, you will generally continue to have access through the end of the annual period already paid for, but the membership will not automatically renew for another year.
For Monthly Swing Analysis, cancellation after the initial 3-month commitment generally stops future recurring charges after the applicable cancellation becomes effective. A cancellation does not automatically provide additional unused monthly submissions or extend the subscription beyond the period paid for.
6. Refunds for Memberships
Because The Diamond Toolbox provides access to digital resources and members-only content, membership fees are generally non-refundable once access has been provided.
When you purchase a membership, you may receive immediate access to downloadable resources, coaching materials, templates, guides, and other digital content.
Because digital materials can be accessed, downloaded, copied, printed, and retained, we generally do not provide refunds for:
Partially used membership periods;
Forgotten cancellations;
Failure to use the membership;
Changes in coaching circumstances;
Team, employment, or organizational changes;
Dissatisfaction with the amount of content available after access has been provided.
However, nothing in this policy is intended to limit any refund or consumer right that may be required by applicable law.
7. Refunds for One-Time Swing Analysis
Because the One-Time Swing Analysis is a personalized digital coaching service, purchases are generally non-refundable once we have begun reviewing the submitted video or preparing the requested analysis.
If you purchased a One-Time Swing Analysis but have not submitted a video and the service has not yet been started, you may contact us promptly at diamondtoolboxcoaching@gmail.com to request cancellation. We will review the request and determine whether a refund is appropriate based on whether the service has been initiated and applicable law.
If a submitted video cannot be reviewed because it is corrupted, inaccessible, incomplete, or otherwise unsuitable, we may request a replacement video rather than issue a refund.
If we are unable to provide the purchased One-Time Swing Analysis after accepting payment and cannot reasonably resolve the issue, we will review the circumstances and provide an appropriate remedy, which may include a replacement service, account credit, or refund where appropriate or required by applicable law.
8. Refunds for Monthly Swing Analysis
Monthly Swing Analysis charges are generally non-refundable once the applicable monthly billing period has begun.
The service provides the opportunity to submit one eligible swing video for personalized analysis during the applicable monthly billing period. Failure to submit a video, failure to use the available submission, or dissatisfaction with a coaching opinion or recommendation does not automatically create a right to a refund.
Unless otherwise stated, unused monthly swing-analysis submissions do not automatically carry forward to future billing periods.
If you experience a technical problem that prevents you from submitting a video or accessing a purchased service, please contact us promptly so we can attempt to resolve the issue.
If The Diamond Toolbox is unable to provide a purchased swing-analysis service after accepting payment and cannot reasonably resolve the issue, we will review the circumstances and provide an appropriate remedy, which may include a replacement service, account credit, or refund where appropriate or required by applicable law.
Nothing in this policy is intended to limit any refund or consumer right that may be required by applicable law.
9. Accidental or Duplicate Charges
If you believe you were charged:
More than once for the same transaction;
Incorrectly due to a technical error; or
After successfully canceling an applicable membership or subscription,
please contact us promptly at diamondtoolboxcoaching@gmail.com.
We will review the issue and, where appropriate, correct the error or issue a refund. We may request information necessary to locate and verify the transaction.
10. Failed or Declined Payments
If a recurring payment cannot be successfully processed, membership or subscription access may be interrupted, suspended, or canceled in accordance with the applicable payment and subscription system.
We are not responsible for delays or interruptions caused by:
Expired payment methods;
Insufficient funds;
Bank or card issuer restrictions;
Payment processor issues;
Incorrect billing information.
You are responsible for maintaining accurate payment information associated with your membership or subscription.
For the Monthly Swing Analysis service, a failed payment does not automatically eliminate amounts properly due during an agreed initial 3-month commitment, subject to applicable law and the capabilities and terms of the payment provider.
11. Price Changes
The Diamond Toolbox may change membership or recurring service pricing in the future.
If the price of an existing automatically renewing membership or recurring service changes, affected customers will receive notice as required by applicable law before the new price takes effect, along with applicable information about how to cancel.
Unless otherwise stated or required by law, a price change will not affect an already-paid billing period.
12. Annual Membership Renewal Reminder
For memberships with an initial term of one year or longer that automatically renew, The Diamond Toolbox will provide a renewal reminder when required by applicable law.
The reminder will include applicable information regarding:
The membership or service;
The renewal charge;
The frequency of the charge; and
How to cancel.
13. Digital Resources and Downloads
Membership access may include downloadable or viewable digital resources.
The purchase of a membership or digital product provides access to resources in accordance with the applicable terms; it does not transfer ownership of The Diamond Toolbox's intellectual property.
Digital resources are subject to our Digital Product Policy and Terms of Service.
14. Chargebacks and Payment Disputes
If you experience a billing problem, we encourage you to contact us first so we have an opportunity to review and resolve the issue.
Unauthorized chargebacks or payment disputes involving properly authorized purchases may result in suspension or termination of membership or service access while the matter is reviewed.
Nothing in this section limits your right to dispute a legitimately unauthorized or erroneous transaction with your financial institution or payment provider.
15. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
Any changes will be posted on this page with an updated "Last Updated" date.
For existing automatically renewing memberships or recurring services, material changes or fee changes will be communicated as required by applicable law.
16. Contact Us
If you have questions about your membership, subscription, cancellation, billing, or a potential refund, please contact:
The Diamond Toolbox
Email: diamondtoolboxcoaching@gmail.com