PRIVACY POLICY
Last Updated: August 19, 2026
The Diamond Toolbox ("The Diamond Toolbox," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we may collect when you visit or use The Diamond Toolbox website, including when you create an account, purchase a membership or other service, submit a swing video for analysis, download resources, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you voluntarily provide to us, including:
Your name
Email address
Account login information
Billing and subscription information
Communications you send to us
Information you provide when contacting customer support
Information submitted through swing-analysis forms, such as player name or other identifying information you choose to provide, batting preference, and requested areas of focus
Swing videos and other files or content you voluntarily upload for personalized analysis
When you purchase a membership, swing-analysis service, or other product or service, payment information may be collected and processed by our third-party payment processor. The Diamond Toolbox does not intentionally store complete credit or debit card information on its own systems.
We may also automatically collect certain technical information when you visit our website, such as:
IP address
Browser type
Device type
Pages visited
Approximate location based on IP address
Website activity and usage information
Cookies and similar technologies
2. How We Use Your Information
We may use your information to:
Create and manage your account
Process memberships, subscriptions, purchases, and payments
Provide access to The Diamond Toolbox and other digital resources
Deliver purchased or requested digital products and services
Receive, store, review, and analyze submitted swing videos
Provide personalized swing-analysis feedback, recommendations, drills, and development suggestions
Communicate with you about your account, subscription, purchase, or requested service
Respond to questions and customer support requests
Improve our website, resources, and services
Monitor and protect the security of our website
Comply with applicable legal obligations
We may also send occasional emails related to your account, membership, subscription, purchased service, new resources, important updates, or other information related to The Diamond Toolbox.
You may opt out of promotional or marketing emails at any time by using the unsubscribe option included in those emails, where applicable. You may continue to receive transactional or service-related communications that are necessary to provide requested services or manage your account.
3. Swing Videos and Personalized Analysis
If you purchase or use a One-Time Swing Analysis, Monthly Swing Analysis, or another service that permits video submission, we may collect and process the video and related information you submit in order to provide the requested analysis.
Submitted videos may contain images of players and may reveal information such as a player's appearance, athletic activity, batting preference, and other information visible in the video.
We use submitted videos and related information primarily to:
Review the player's swing and mechanics
Provide personalized coaching observations and feedback
Identify potential areas of focus or development
Recommend drills, development priorities, or other educational coaching suggestions
Provide ongoing analysis for recurring swing-analysis services, where applicable
Respond to questions related to the requested analysis
We do not claim ownership of customer-submitted videos.
We will not publicly post or use a player's submitted video for marketing, advertising, testimonials, demonstrations, social-media content, or other promotional purposes without appropriate permission.
Access to submitted videos and related information may be limited to The Diamond Toolbox and service providers who need access to help us receive, store, process, or provide the requested service.
4. Information About Minors
The Diamond Toolbox is intended primarily for coaches, parents, guardians, and other adults involved in softball and player development.
Some Services may involve the submission of a swing video featuring a minor. If you submit a video or personal information relating to a minor, you represent that you are the minor's parent, legal guardian, or another person with appropriate authority to provide the information or authorize its submission.
We do not knowingly collect personal information directly from children under the age of 13 without appropriate consent.
If you believe that a child has provided personal information or video content to us in violation of applicable law, please contact us, and we will take appropriate steps to address the situation.
5. Payments and Third-Party Services
The Diamond Toolbox may use third-party service providers to help operate our website, process payments, manage memberships and subscriptions, provide email services, store or process uploaded content, analyze website activity, and deliver digital content or services.
These third-party providers may collect or process information necessary to provide their services.
Our website is currently hosted and operated using Wix and may use services provided through the Wix platform.
Third-party services have their own privacy policies and practices. We encourage you to review those policies when appropriate.
6. Cookies and Similar Technologies
The Diamond Toolbox and its service providers may use cookies and similar technologies to help operate and improve the website.
Cookies may be used to:
Keep you signed into your account
Remember your preferences
Help the website function properly
Understand how visitors use the website
Improve website performance and user experience
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.
7. How We Share Information
We do not sell your personal information.
We may share information with trusted third-party service providers when necessary to operate our business and provide our services, including providers that assist with:
Website hosting
Payment processing
Membership and account management
Email communications
File or content storage and processing
Website analytics
Security and fraud prevention
We may also disclose information when required to do so by law or when reasonably necessary to protect the rights, property, security, or safety of The Diamond Toolbox, our users, or others.
8. Data Security
We take reasonable measures to protect personal information and submitted content from unauthorized access, loss, misuse, or disclosure.
However, no website, internet transmission, cloud-storage service, or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Data Retention
We may retain your personal information and submitted content for as long as reasonably necessary to:
Maintain your account
Provide our services
Complete and maintain records of requested swing-analysis services
Support recurring or ongoing services
Meet legal, financial, tax, or accounting obligations
Resolve disputes
Enforce our agreements
Maintain legitimate business records
The retention period for submitted swing videos may depend on the type of service purchased, whether an account or recurring service remains active, technical requirements, and legitimate business or legal needs.
When personal information or submitted content is no longer reasonably necessary for the purposes described in this Privacy Policy, we may delete or anonymize it in accordance with applicable practices and legal requirements.
If you wish to request deletion of personal information or a submitted video, you may contact us using the information below. We will evaluate the request in accordance with applicable law and legitimate business, legal, accounting, security, or recordkeeping requirements.
10. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable legal and business requirements.
You may also update certain account information through your account settings, if that functionality is available.
To make a privacy-related request, please contact us using the contact information in Section 14. We may need to verify your identity before responding to certain requests.
11. California Privacy Notice
California residents may have additional privacy rights under applicable California privacy laws.
The Diamond Toolbox does not sell personal information for monetary compensation. We also do not knowingly sell or share the personal information of consumers under the age of 16 for cross-context behavioral advertising.
If applicable California law provides you with rights regarding access to, correction of, or deletion of your personal information, or other applicable privacy rights, you may contact us using the information below to submit a request.
We may need to verify your identity before responding to certain privacy-related requests.
12. Third-Party Links
Our website may contain links to third-party websites, resources, or services.
The Diamond Toolbox is not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, the "Last Updated" date at the top of this page will be revised.
Your continued use of The Diamond Toolbox after changes become effective constitutes acceptance of the updated Privacy Policy to the extent permitted by applicable law.
14. Contact Us
If you have questions about this Privacy Policy, how your information is handled, or would like to make a privacy-related request, please contact us at:
The Diamond Toolbox
Email: diamondtoolboxcoaching@gmail.com